Frequently Asked Questions - FAQs

If you don’t find the answer to your question, feel free to contact us at support@qeeranails.com, our team will be happy to help!

Using Press-On Nails

What types of press-on nails do you offer?

We offer a wide range of Soft Gel press-on nails in various styles, shapes, colors, and sizes. You’ll find everything from classic and modern designs to bold and creative ones — perfect for every mood and occasion!

How do I choose the right nail size?

No worries! Each kit includes 32 press-on nails, that’s 16 different sizes, with two of each size to fit all nail shapes and sizes on both hands.

Simply try the different sizes included to find the ones that fit each of your fingers perfectly. Once you’ve identified your ideal sizes, you can reuse them for your next applications.

Are the press-on nails easy to apply?

Absolutely, our nails are beginner-friendly and super easy to apply! Each set includes everything you need: a cuticle pusher and a mini nail buffer.

To ensure the best hold, follow these steps:

  1. Gently push back your cuticles using the included tool.
  2. Lightly buff the surface of your natural nails to improve adhesion.
  3. Clean your nails with an alcohol wipe and let them dry completely.
  4. Select the gel pad (adhesive sticker) that fits each nail.
  5. Apply the pad, press it firmly, then place the press-on nail and hold for a few seconds.

For a step-by-step visual tutorial: Follow our tutorial here

How do I remove the press-on nails?

To remove your press-ons, gently lift them from the edges using the provided stick.

If the adhesive is strong, soak your hands in warm water for about 10 minutes to loosen it. This helps protect your natural nails during removal.

How long do the press-on nails last?

The longevity depends on how well you apply and care for them. Typically, our press-on nails can last up to two weeks with proper application and maintenance.

Can I reuse the press-on nails?

Yes, our press-on nails are reusable! After use, gently peel off any remaining adhesive, clean the nails carefully, and store them in their original box to keep them in perfect condition for your next application.

Shipping and Order Tracking

How can I track my order?

Once your order is shipped, you’ll receive a shipping confirmation email containing a tracking number. You can use this number to track your package by clicking the link in the email or by visiting the carrier’s website (e.g., Colissimo or Mondial Relay).

You can also track your order directly on our website or by following this link: Track my order.

This allows you to check your delivery status at any time.

What are the delivery times?

Delivery times depend on your location and the shipping option selected at checkout. Standard delivery usually takes 2 to 4 business days within France and 2 to 8 business days across Europe.

You will receive a confirmation email with a tracking number to follow your parcel.

You can find all shipping details by clicking here.

Do you ship internationally?

We currently ship to France (mainland), Germany, Belgium, Spain, Italy, Ireland, Luxembourg, Monaco, Portugal, and Switzerland.

We’re actively working on expanding our shipping services to more European countries and international destinations — stay tuned for updates!

You can find all shipping details by clicking here.

Can I cancel or modify my order before it ships?

Our orders are usually processed very quickly to ensure shipping within 24 hours. Due to quick processing of orders, it is not possible to cancel an order once it has been placed. We appreciate your understanding.

⚠️ Please note: If a parcel is returned to us (e.g. due to a failed pickup or incorrect address), shipping fees will be deducted from the refund, even if your order initially qualified for free shipping. These fees correspond to the actual shipping costs incurred, depending on the chosen carrier (Colissimo, Mondial Relay, Chronopost, UPS, etc.).

Can I change the delivery address after placing my order?

Please double-check your shipping details before confirming your order — including name, phone number, full postal address or pickup point.

If you made a mistake (name, phone number, etc.), contact us as soon as possible at support@qeeranails.com.

Use the email subject: "DELIVERY ADDRESS ERROR", and make sure to include:

  • Your order number
  • Your full name

⚠️ Without this information, we won't be able to process your request in time. If the order has already been shipped, we will not be able to make any changes.

You also cannot change the selected pickup point or delivery address once the order is placed.

If the parcel is returned to us, shipping fees will be deducted from your refund, even if your original order included free shipping.

What if my parcel is lost or damaged during delivery?

We're sorry if you experience any issues with your order.

Lost parcel:

If you suspect your parcel is lost (e.g., stuck tracking status, abnormal delay), contact us at support@qeeranails.com with your order number, full name, and details. We’ll open an investigation with the carrier. If confirmed lost, we will resend or refund your order based on your preference.

Damaged parcel:

If your parcel arrives damaged, please send us photos of the packaging and products within 48 hours of delivery, along with your order number. We’ll assess the situation and provide a solution promptly.

What are the shipping costs?

Shipping costs depend on:

  • Your delivery address (France or international)
  • Chosen delivery method: home or pickup point
  • Selected carrier (Colissimo, Mondial Relay, etc.)
  • Delivery speed (standard or express)

At checkout, you will see the exact shipping fees before finalizing your order.

If your order qualifies for free shipping (e.g., orders over €39 in mainland France), this will be clearly shown at payment.

You can find all shipping details on our dedicated shipping page.

Can I choose an express delivery method?

Yes! We offer express delivery options for urgent orders. You can select this at checkout. The express shipping cost varies depending on your location.

What if I haven’t received my parcel within the expected time?

We understand how frustrating it is when your package is late. Here’s what to do:

  1. Check your order status: Use your tracking number (sent by email) to track your package on the carrier’s website.
  2. Delayed delivery: If the expected delivery date has passed and you haven't received your parcel, contact us at support@qeeranails.com with: your order number, a description of the issue (e.g., stuck tracking, "in delivery" status with no updates, etc.)

We’ll open an investigation with the shipping company. This process may take a few days. We’ll get back to you as soon as we have an update.

Are shipping fees refundable?

Shipping fees are non-refundable, unless the product is faulty or if the issue was due to an error on our part. If you have any questions, don’t hesitate to contact us.

Returns & Refunds

Can I return my press-on nails? How?

Yes! You may return your press-on nails within 14 days of receiving your order, in accordance with Article L221-18 of the French Consumer Code (right of withdrawal).

The products must be unused, unfiled, undamaged, and in their original packaging, including the full application kit.

You can submit your return request through our self-service returns portal. Here’s how:

  1. Visit our return page by clicking this link.
  2. Log in with the email used for your order — you’ll receive a 6-digit login code (no password required). Check your spam folder if you don’t receive it right away.
  3. Once logged in, click “Request a return” for the relevant order.
  4. If multiple items were ordered, select the ones you want to return.
  5. Choose a return reason and confirm.
  6. If your request is approved, you’ll receive shipping instructions by email.
  7. Send the items to the address provided and keep your proof of shipment.

Once we receive and verify your return, we’ll issue a refund via the original payment method.

Check out our Return & Refund page for more details.

📌 Good to know:

Return shipping costs are at the customer’s expense, unless the product is defective or the return is due to an error on our part.

Never send your return to our registered head office address. Any parcel returned to this address will not be processed or refunded.

Is the return free of charge?

Return shipping costs are the customer’s responsibility, except in the following cases:

  • Defective product
  • Order preparation error (e.g. wrong item received)

In these two cases, you can initiate a return via our self-service return portal self-service return portal by clicking this link and selecting the reason:

  • “Damaged or defective item”
  • “I received the wrong item”

You’ll receive return instructions by email.

Can I exchange my press-on nails for another model?

We do not offer direct exchanges. However, if you'd like to get a different model:

  1. Return the products in accordance with our return policy.
  2. Place a new order for the desired model.

Important: Return shipping costs are at the customer's expense.

Can I return discounted or sale items?

Yes, items purchased on sale or during promotions can be returned if they meet our return conditions (unused, in original condition and packaging).

However, for items bought as part of a special offer (e.g., “Buy 2 = Get 1 Free”, bundle deals, etc.), please carefully read the specific terms of the offer before requesting a return. Some offers may involve recalculated refund values.

To initiate a return, visit our self-service return portal by clicking this link: self-service return portal

What should I do if I receive a wrong or defective item?

We're sorry if you received a wrong or faulty product.

You can initiate a return through our self-service portal by clicking this link and selecting:

  • “Damaged or defective item”
  • “I received the wrong item”

Return instructions will be sent to you via email.

What are the conditions for a refund?

To qualify for a refund:

  • The return must be initiated within 14 days of receiving your order.
  • Items must be unused, unworn, unfiled, and returned in their original, complete packaging.
  • Products must be in resellable condition.
  • Return shipping costs are at your expense, unless the
    product is faulty or the error is ours.
  • Returned items must be received and inspected by our team before a refund is issued.
  • If a parcel is returned due to an incorrect address or missed pickup, original shipping fees will be deducted
    from your refund, even if you had free shipping.

Refunds are issued via the same payment method used for your purchase, within a few business days of return
validation.

I haven’t received my refund, what should I do?

Once we’ve received and validated your return, your refund will be processed via the original payment method (credit card, PayPal, etc.).

This may take a few business days depending on your bank or payment provider.

📌 Before contacting us, please check:

  • Did you receive a confirmation email saying your return has been processed?
  • Has the banking processing time (up to 10 business days in some cases) passed?
  • Have you checked your bank statement or PayPal account?

If you received confirmation of your refund but haven’t seen the amount after 10 business days, please email us at support@qeeranails.com with:

  • Your order number
  • Your full name

We’ll do our best to assist you quickly.

Payments

What payment methods do you accept?

We accept the following payment methods on our online store:

  • Credit cards: Visa, Mastercard, American Express
  • PayPal
  • Apple Pay

All transactions are secure. You can choose your preferred payment method at checkout.

Is the payment secure?

Yes, we use SSL encryption technology to secure all transactions.

Your personal and payment information is protected and never shared with third parties. You can shop with full confidence.

Why was my card payment declined?

Your card may be declined for several reasons, including: insufficient funds, expired card, incorrect details entered, bank restrictions for online or international payments.

If your payment fails, try another card or contact your bank for assistance.

Privacy & Customer Service

Are my personal data protected?

Yes, we take the privacy of your information very seriously.
We only collect the information necessary to process your order and provide you with the best shopping experience.

Your privacy is protected in accordance with our Privacy Policy.

Do you share my personal information with third parties?

No, we do not share your personal information with third parties, except when required to process your order (e.g., for shipping or payment processing).

All collected data is used exclusively to enhance your shopping experience.

How can I delete or modify my personal information on your website?

If you have any specific questions or requests, please contact our customer support by email at support@qeeranails.com, and we’ll take care of it for you.

How can I contact you for help?

You can reach out to us by email at support@qeeranails.com or via our contact form on our website. We usually respond within 48 hours.

Can I ask a question about a product before purchasing?

Yes, absolutely! If you have a question about a product, feel free to email us at support@qeeranails.com.

📱 For a faster response, we recommend sending us a DM on Instagram: @qeeranails

We’ll be happy to assist you before your purchase!