Refund policy

At Qeera Nails, your satisfaction is our priority. If an item doesn’t meet your expectations, you have the right to request a return in accordance with current consumer legislation.

Return Period

You may return all or part of your order within 14 days of receiving your parcel, in compliance with Article L221-18 of the French Consumer Code.

 

Return Conditions 

Returned products must meet the following conditions:

  • Be in original condition: unworn, unfiled, unused, and undamaged.
  • Be returned in their original packaging, including the full application kit if provided (adhesive tabs, stick, cuticle pusher, mini buffer).
  • Include your order number.

We reserve the right to refuse any return that does not meet these conditions.

 

Return Procedure

Returns must be submitted via our self-service return platform:

  1. Go to https://account.qeeranails.com.
  2. Log in using the email address you used to place your order.
  3. You will receive a six-digit code by email to log in (no password required). Please check your spam folder.
  4. Select the order and the items you wish to return.
  5. Choose the reason for your return.
  6. Submit your request.

Once approved, you’ll receive an email with the return instructions.

 

Return Shipping fees

Return shipping costs are the Customer’s responsibility, except in the following cases:

  • You received a damaged or defective product.
  • There was a preparation error on our part (e.g., wrong item).

In these cases, please select the appropriate reason on the return platform ("Damaged or defective item" or "I received the wrong item") so that return costs can be covered.

 

Returned to Sender (Customer Error)

Unfortunately, if a parcel is returned to us (e.g., incorrect address or not picked up at the relay point), the original delivery fees will be deducted from the refund, as they reflect the costs already incurred.

We recommend that you:

✔ Carefully check your address before finalizing your order.
✔ Track your parcel using the provided tracking link and make sure to pick it up on time at the relay point.

If there’s an issue, please contact us as soon as possible at support@qeeranails.com – we’ll work together to find a solution (reshipping, adjusted refund, etc.)!

 

Refund

Once the returned products have been received and inspected, your refund will be issued within a few days via the same payment method used for the original purchase.

If you haven’t received your refund after a reasonable timeframe:

  • Check your bank statement.
  • Contact your bank or PayPal.
  • If the issue persists, email us at support@qeeranails.com.

Return Address

Items returned to our registered head office address will not be processed or refunded. Please follow the return process exclusively via our return portal.


Promotional Offer "Buy 2 = Get 1 Free” and Returns

The “Buy 2 items = Get 1 item free” offer applies to each set of 3 items. In each set, the lowest-priced item is automatically offered for free. If the cart contains more than 3 items, the offer will be applied to every complete set of 3 items.

For the purpose of this offer, an “item” refers exclusively to a set of press-on nails. Accessories, tools, or any other products available on the site are excluded from this promotion and cannot form part of a set of 3 items to qualify for the offer.

This offer applies only to selected products and cannot be combined with other promotions or discount codes.

Returns:

  • The customer may return any item from a set.
  • The refund for a set is calculated based on the amount paid for the set minus the original price of the non-returned items in the set.
  • Free items have not been paid for and are considered to have a value of €0 for the purpose of calculating refunds when returned together with one or more items from the set, or with the entire set. The return of a free item does not entitle the customer to any refund, as it was not paid for.
  • If the customer decides to keep the free item from a set but returns the paid items of that set, the original price of the free item will be charged.
  • Each set is handled separately, meaning the return of one set does not affect other sets or items in the order.
  • All returns must comply with Qeera Nails’ standard return policy: items must be in their original, unused condition, and the return request must be submitted via the self-service portal or by email.